For a global leader in business and IT services we are looking for fluent French/English speakers to join their technical support team in Sofia, Bulgaria. In this role you will be dealing with technical queries from business clients via phone and email. You will work closely with your colleagues to solve technical issues. Analysing, diagnosing and fixing software issues are part of your daily tasks and responsibilities. Taking ownership of incidents and first time resolution are important in this role.
We are looking for candidates who have:
– Excellent communication skills both verbally and written in French and English
– Previous work experience in a customer support role
– Previous experience in a technical support role and/or degree in Computer Science
– Excellent listening and troubleshooting skills
– Computer literate, good understanding of Windows Operation Systems
– Experience with CRM/ticketing system desired
– Eagerness to learn and develop
Full paid training will be provided. There is an excellent relocation package on offer which includes dedicated relocation officer and 1-2 week accommodation on arrival.
To apply for this job email your details to firstname.lastname@example.org