Talingual | French speaking Quality Assurance Specialist
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French speaking Quality Assurance Specialist

French speaking Quality Assurance Specialist

Confidential

Travel Industry

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Are you ready to take on your next challenge in the city of Sofia? We are looking for fluent FRENCH speakers with a good command of English who also have experience in a Quality Assurance role.

The role is for our client – an outsourcing partner – and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!

As a Quality Assurance Specialist for a global electronics company, you will be responsible for monitoring calls and ensue they meet QMA guidelines. Providing 1-2-1 feedback and coaching sessions to improve performance will be part of your daily tasks and responsibilities. In this role you will work closely with the operational team managers to ensure internal and external QA reporting are done in a timely manner.

We are looking for candidates who have:
• Excellent communication skills both verbally and written in FRENCH and English
• Previous experience in working in a call centre
• Experience with Quality Assurance
• Ability to motivate and coach team members
• Strong Customer Service experience
• Good analytical skills
• Have a flexible attitude
• Computer literate

The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes flight reimbursement, hotel on arrival and support with finding a place to live. Other benefits include monthly lunch vouchers and monthly accommodation allowance. In short – a lot of support will be provided to get you settled in your new city quickly!

To apply for this job email your details to tamar@talingual.com