French speaking Call Centre Team Manager

Are you ready to take on your next challenge in the city of Sofia? We are looking for fluent French speakers who also have call centre management experience.

The role is for our client – an outsourcing partner – and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!

As a Team Manager for an online travel company, you will manage a team of around 15 call centre agents. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.

We are looking for candidates who have:
• Excellent communication skills both verbally and written in French and English
• Previous experience in managing a call centre team
• Ability to motivate and coach team members
• Strong Customer Service experience
• Good analytical skills
• Have a flexible attitude
• Computer literate

The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes flight reimbursment, hotel on arrival and support with finding a place to live. In short – a lot of support will be provided to get you settled in your new city quickly!